FAQ

Frequently Asked Questions (FAQ)

We deliver throughout Europe – with a few exceptions for some non-EU countries.

Credit card (Visa, Mastercard)
PayPal
Apple Pay
Google Pay
Instant bank transfer (Klarna)
Prepayment (bank transfer)

Yes. Once your order has been shipped, you will receive a tracking number via email —provided the shipping provider supports this.

Delivery time is typically 7-14 business days (1-3 weeks), depending on your location and the product.

Individual items are handcrafted in our partner workshop – this may result in longer delivery times in some cases.

Guaranteed delivery:

If you don't receive your order within 40 days , you'll receive a full refund—guaranteed.

⚠️If your item was damaged during shipping, please immediately send us a photo or video of the defect to info@nordskulls.com so we can find a solution.

🗑️ Is your product damaged, defective or does it not match the description?

No problem – you can of course return or exchange it.

Please contact us within 14 days of receipt by email to info@nordskulls.com

and send us a photo or video of the defect.

Can I change or cancel my order later?

No problem – as long as your order hasn't been shipped from the warehouse yet, or in the case of handcrafted steel products (such as axes), the forging process hasn't started yet, changes or cancellations are possible at any time.

But beware: Our master blacksmith gets furious every time he has to stop mid-heating – and regularly threatens the NORDSKULLS team with beating us off. 💀🔥

✉️ You can reach us anytime by email at info@nordskulls.comh or via our contact form . We usually respond within 24 hours .

Don’t worry – you’re on the safe side with NORDSKULLS.
If your order does not arrive within 40 days, we will refund you the full amount.

Further questions?

Yes – your data is safe with us!

Our site is protected by SSL encryption , and we strictly adhere to the General Data Protection Regulation (GDPR).

We do not share any personal information with third parties.

Some items are crafted in our Viking workshop, while others come from carefully selected partner manufacturers. Quality always comes first.

"Products with custom engravings, embroidery, or custom-made items made especially for you are excluded from the right of withdrawal."

Many of our items are produced in small batches, some of them handcrafted. We focus on quality over mass-produced goods – durable, functional, and conscious.

Yes, absolutely! All products labeled GENUINE LEATHER come from select tanneries and traditional leather farms.

For customers with a vegan lifestyle, we also offer vegan leather for certain items.