General Terms and Conditions (GTC) – NORDSKULLS.com

1. Scope

These terms and conditions apply to all orders placed through our online shop NORDSKULLS at www.nordskulls.com/en .
The shop is operated by:

Company: NORD|SKULLS
Owner: TECH-GADGETS Kocnar (sole proprietorship)
Address: Lohstrasse 125, LAGER, 9622 Wattwil, Switzerland
VAT number: CHE-374.622.779
Email: info@nordskull.ch

With every order you accept these terms and conditions.

2. Offer & Conclusion of Contract

All products in the shop do not constitute a legally binding offer, but rather a non-binding invitation to order.
The purchase contract is concluded when you receive an order confirmation by email or when we ship the goods.

3. Prices & Payment

All prices are quoted in EUR (Euro) .
VAT is included in the price where required by law.

Payment methods:
– Credit card (Visa, Mastercard)
– Advance payment (bank transfer)
– PayPal

Payment is due before shipping .

4. Delivery & Shipping

We deliver within the European Union.
Shipping costs are displayed transparently during checkout.

Delivery time:
The standard delivery time is approximately 7 to 21 working days , depending on the product and shipping region.
Since individual items are handmade in our partner forge , delivery times may vary slightly in individual cases.

Delivery guarantee:
If you don't receive your order within 40 days , we'll refund you in full – guaranteed.

If an item is temporarily unavailable, you will be informed in advance by email.

5. Right of withdrawal for EU customers

Cancellation period:
You have the right to withdraw from this contract within 14 days without giving any reason.
The period begins on the day you receive the goods.

Exceptions to the right of withdrawal:
The right of withdrawal does not apply to personalized products , such as items with personalized text, engraving, or custom-made items. These are excluded from the right of return unless they are defective or damaged.

Consequences of revocation:
If you cancel this contract, we will refund all payments, including standard shipping costs (excluding additional costs for express shipping or similar), promptly and at the latest within 14 days of receipt of the returned goods.
You are responsible for the return shipping costs.

Important:
Returns that have not been pre-approved by our support team will not be processed and will be ignored.

Exercise revocation:
Send the cancellation or the goods to:

NORTH SKULLS
TECH GADGETS Kocnar
Lohstrasse 124,
9622 Wattwil
Switzerland

info@nordskulls.com

6. Return (voluntary)

Even after the 14-day period, we offer you a fair return if:
– the product is defective or damaged
– it differs significantly from the description

Proceed:
Please send us an email within 7 days of receipt with a description and (if possible) photo/video.

Note: Returns without prior agreement will not be accepted .

7. Warranty & Liability

The statutory warranty law applies.
No liability for:
– improper use
– normal wear and tear
– indirect damages or consequential costs

8. Data protection (GDPR)

We treat your data confidentially in accordance with the General Data Protection Regulation (GDPR) .
You can find all information in our privacy policy .

9. Online dispute resolution

The EU Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
We are neither obligated nor willing to participate in any dispute resolution proceedings.

10. Applicable Law & Place of Jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers residing in the EU, the mandatory consumer law of their country of residence also applies.
The place of jurisdiction – to the extent permitted by law – is St. Gallen, Switzerland .